Trusted Trader Scheme - Submit a Review

If you have a complaint against a Trusted Trader then DO NOT complete this form. You must try and resolve any complaint directly with the trader - it’s only fair. If the complaint remains unresolved, then either party may contact Trading Standards by telephoning 01475 717171 or emailing trusted.trader@inverclyde.gov.uk. The complaint will be fully investigated.

Review Guidelines

• Reviews are moderated and, if approved, are added to the system.
• This form is for use by customers and can only be used to provide feedback for traders that are members of the Inverclyde Council Trusted Trader Scheme.
• Please ensure you complete all sections. We may call to verify your comments.

1. Please select the value of the products or services:
   £1 - £1,000 £1,001 - £5,000 £5,001 - £25,000 £25,000+

     

Ratings

Rate out of 5 for each category. 1 being the lowest, 5 being the highest

1. Value for money:
   1 2 3 4 5   
2. Customer service or reliability:
   1 2 3 4 5   
3. Quality of service or product:
   1 2 3 4 5   
4. Likelihood to use again, or recommend, this member:
   1 2 3 4 5   

Additional questions

1. Before starting work, did the trader explain the charges including labour, materials, call out & VAT (as appropriate)?:
   Y N N/A   
2. Before starting work, did the firm explain when the work was expected to start and finish?:
   Y N N/A   
3. Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?:
   Y N N/A   
4. During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?:
   Y N N/A   
5. On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?:
   Y N N/A   

Comments

1. Please give a short statement regarding your experience of using this trader. Answers to this question are currently shown live on our website:
     
2. Your name:
     
3. Your contact telephone number:
     
4. Your contact email address:
    

Your name and contact details will be kept private and we will not publish these or disclose this information to third parties.

1. Please tick this box to confirm that you agree that we may publish your review comments on our public website, and that we may store your name and contact details for the purpose of contacting you to verify the details of your review. If you do not agree to this you will not be able to submit this review: